WINTER SPECIAL! PURCHASE A 16 x 20” PRESERVATION PIECE AND GET $75 IN STORE CREDIT TO USE FOR UPGRADES DURING DESIGN.

PAYMENT PLANS AVAILABLE!

PAYMENT PLANS AVAILABLE!

WE ARE AT OR NEAR CAPACITY FOR 2026 BOOKINGS. IF YOU WANT TO PRESERVE YOUR FLOWERS, BOOK NOW. Note - we always have availability for memorials!

Terms & Conditions

1. Respect & Communication Agreement

By working together, you agree to keep communication positive, respectful, and solution-focused. Negative or disrespectful comments about the artists, their work, or the business—online or elsewhere—will not be accepted.

Flower preservation is a unique artistic process, and each piece is one of a kind. While we do our very best to bring your vision to life, natural variations are part of the beauty of handmade art and are inherently subjective.

Clear and kind communication helps us create the best possible result for you.

If something arises that you’re not thrilled with, please communicate directly with us so we can address it together, keeping the focus on understanding and respect for the creative process.

You acknowledge this agreement by proceeding with your order.

2. Design & Revisions Policy

Before design begins, you will be asked to confirm the following:

  • Orientation: Landscape or portrait
  • Layout Style: Bouquet layout, meadowscape, or hybrid
  • Favorite flowers or elements you would love highlighted
  • Any overall vision or inspiration for your piece

Once we begin design, the following policies apply:

Design Proofs

  • Your first received design photo is your first design proof.
  • We include one complimentary design revision in your order (up to two proofs total).
  • Each additional revision is $125 due to the extensive time required and the need to limit handling of your delicate florals.

Fragility Notice

Your flowers are extremely delicate and can be easily damaged during rearranging.

We are gentle and efficient with each movement of your petals, stems, and botanicals.

Our revision policy is designed to:

  • Protect the integrity of your preserved blooms
  • Maintain the quality of your final artwork
  • Respect the time-sensitive nature of the preservation process
  • Ensure orders are completed in a timely and professional manner

3. Artistic License

By working with Vancuterie, you acknowledge that floral preservation is both scientific and artistic. Variations in color, shape, size, and appearance are natural outcomes of the preservation process. Final results may vary based on bloom condition, seasonality, and preservation response.

 You grant Vancuterie full artistic discretion to make adjustments when necessary to ensure durability, beauty, and structural integrity of the final artwork.

4. Approval & Production

Once the final design is approved (verbally or in writing), the design is considered final.

  • No further changes can be made after approval.
  • Your piece will move into the gluing, framing, and sealing stages.
  • Any requested changes after approval will incur additional charges and may not always be possible due to fragility.

5. Communication Expectations

  • All communication regarding design occurs via text message for clarity, record-keeping, and efficiency.
  • You agree to respond in a timely manner during the design phase.
  • Delayed responses may result in delayed completion.

6. Payment Terms

  • Additional revisions ($125 each) must be paid prior to further work.
  • Any requested upgrades or additions must be paid before production continues.

7. Social Media & Photography

You grant Vancuterie permission to photograph your flowers and final artwork for portfolio use, website content, and social media unless you request otherwise in writing before the design phase begins.

8. No Refunds
Due to the custom and handcrafted nature of our work, all sales are final once your piece has been completed. You will have multiple opportunities to review and approve the design before it is framed to ensure the final piece looks exactly as you imagined. Once you provide final approval, you are deemed to have accepted the services and finished product unconditionally.

9. Upgrade Policy

If you choose to add any upgrades during the design, full payment must be received before we begin working on your flowers.

Upgrades include, but are not limited to: color correction, larger frame sizes, additional pieces, resin elements, float frames, museum-grade glass, or any customization not included in the base price.

If full payment is not received,your preservation piece will be moved to the back of the queue. You can expect to have another nine month wait once your flowers have been moved out of the production queue.

This policy is strictly enforced and is non-negotiable.