Refund policy

Order Adjustments, Package Changes & Refunds

Vancuterie preservation services are custom commissioned works of art. Each purchase reserves space within our production schedule and begins a personalized preservation process specific to the client’s flowers and selected services.

01. Package Changes and Downgrades

If a client chooses to downgrade a previously purchased preservation package, framing option, glass package, or other service, any eligible price difference will be calculated and processed at the time of design.

The design stage is when final selections, including matting, framing, color correction, upgrades, and other requested services, are confirmed. Any approved additional services or upgrades may be applied to the client’s order balance before the final refund amount is determined.

02.Refund Timing

Eligible refunds resulting from a package change or downgrade are not processed immediately upon request. Refunds are processed at the design stage after the client’s final selections and order adjustments have been confirmed.

Refunds will be returned to the original payment method whenever possible. Processing times after a refund is issued may vary depending on the payment provider or financial institution.

03.Custom Commission Process

Because floral preservation is a custom, time-sensitive service and each purchase reserves production capacity, Vancuterie does not treat package changes in the same manner as returns of standard retail merchandise. Flowers may already be in preservation and labor, materials, scheduling, and other resources may already have been committed to the commission.